Privacy Policy

1. Who We Are

Tricky-Tec is a Next-Gen 3D Visualization and Software Development agency headquartered in Alexandria, Egypt. We serve clients across Egypt, Saudi Arabia, the United Arab Emirates, Qatar, and internationally.

Data Controller: Tricky-Tec
Contact: info@tricky-tec.com
Address: Alexandria, Egypt

2. Data We Collect

We only collect information you voluntarily provide through our contact form. This includes:

• Full Name — to address you properly in our response
• Company Name — optional, to understand your business context
• Mobile Number — to reach you regarding your project inquiry
• Email Address — to send you a response to your message
• Message Content — the details of your inquiry or project request

We do not collect payment information, government IDs, or any sensitive personal data through this website.

We may also collect standard server log data (IP address, browser type, pages visited, time of access) automatically when you visit our website. This data is used solely for security and performance monitoring.

3. How We Use Your Data

We use the information you submit to:

• Respond to your project inquiry or message
• Schedule a Discovery Meeting if requested
• Provide a project quotation or proposal
• Follow up on an ongoing business relationship

We do not use your data for automated marketing campaigns, advertising profiling, or sale to third parties. We will only contact you in direct relation to the inquiry you submitted.

The legal basis for processing your data is legitimate interest (responding to your business inquiry) and, where applicable, your consent (when you submit the contact form).

4. Data Storage & Security

Your contact form submissions are stored in a secured database hosted on our web server. We implement the following security measures:

• SSL/TLS encryption for all data transmitted to and from our website
• Database credentials stored outside the web root and inaccessible via HTTP
• Prepared SQL statements to prevent injection attacks
• CSRF token protection on all form submissions
• Server-side input validation and email sanitization

We retain your contact data for a period of 24 months from the date of submission, after which it is deleted unless an ongoing business relationship exists.

While we take all reasonable precautions, no data transmission over the internet is 100% secure. We cannot guarantee absolute security of data you transmit to us.

5. Who We Share Data With

We do not sell, rent, or trade your personal data to any third party.

We may share your data only in the following limited circumstances:

• Within our team: Your inquiry may be shared with the relevant Tricky-Tec team member (e.g., our 3D lead or software lead) to prepare a response or proposal.
• Legal obligation: If required by Egyptian law or any other applicable regulation, we may disclose data to competent authorities.
• Business transfer: In the event of a merger, acquisition, or sale of Tricky-Tec, your data may be transferred to the new entity, subject to the same privacy commitments.

6. Cookies & Tracking

Our website currently uses session cookies only — specifically a CSRF session cookie required for secure form submission. This cookie is:

• Temporary (session-scoped — deleted when you close your browser)
• Not used for tracking or advertising
• Required for the contact form to function securely

We do not currently use Google Analytics, Facebook Pixel, or any third-party tracking scripts on this website. If we add analytics in the future, this policy will be updated and you will be informed via a cookie consent banner.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Ask us to correct inaccurate or incomplete data.
• Right to erasure: Request deletion of your personal data ("right to be forgotten").
• Right to restriction: Ask us to limit how we process your data.
• Right to object: Object to our processing of your data in certain circumstances.
• Right to data portability: Request your data in a portable format.

To exercise any of these rights, contact us at info@tricky-tec.com. We will respond within 30 days.

8. Children's Privacy

Our services are directed exclusively at businesses and professionals. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted data through our website, please contact us at info@tricky-tec.com and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we do, we will revise the "Last updated" date at the top of this page. For significant changes, we may also provide a notice on our homepage.

Continued use of our website after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: